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For retail purchase coverage inquiries, please provide: (1) Purchase location (2) Item price - excluding taxes/shipping (3) Date of purchase (4) Item condition (i.e. new or refurbished)

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Warranties are available directly from SquareTrade in the U.S. and U.K. only.

Warranties are available for purchase through select retail partners in Canada.

We currently do not offer warranties outside of these areas.

SquareTrade offers warranties on items both on and off-eBay. We are not directly involved in item transactions. If your item was not received or if it arrived damaged, you need to contact your seller.

Here is how to reach the seller of your item:

Log in to your eBay account at http://my.ebay.com
Click on “View Items I've Won”
Click on “Contact Seller” next to the item number in question

To contact your retailer please go to their homepage or the store where the item was purchased.

How do I manage my account / warranties?

We've centralized all your Care Plans in your “My Warranties” account and given you the ability to manage them 24/7. To see a copy of your contract, change your contact information, submit a receipt, transfer, cancel or file a claim on any SquareTrade Care Plan, simply:

Go to www.squaretrade.com
Click “log in” in the upper right hand corner
Click “request a password” if this is your first time registering and follow the directions
Log in using your email and password
Use the appropriate link to view, transfer, cancel or file a claim on your Care Plan

Please note that if you wish to update your personal information or update your password; please select the link located at the upper right hand side of your page: “My Profile”

Hope that answers all your questions! If there's anything else you need help with, feel free to email us using the “Question About An Existing Warranty” in the pulldown, visit our FAQ section, or contact a Warranty Service Specialist at 1.877.WARRANTY (1.877.927.7268), Mondays through Fridays from 6:00 a.m. to 5:00 p.m. PST.

How do I file a claim? How do I manage a claim?

To make filing a claim as easy as possible, we've given you the control to begin this process at your convenience. You can file a claim 24/7 through your “My Warranties” account.

To access your SquareTrade Care Plan(s) to file a claim, simply:

Go to www.squaretrade.com.
Click sign in at the top of the page.
Log in using your email and password.

If this is your first time registering or you've forgotten your password, click “Create a Login” and follow the directions.

Click on “Manage My Warranties”.
Under “Active Warranties”, locate and select the warranty you wish to file a claim on.
Next, click on “File/manage my claim” located under the heading “Quick Links” on the right.
Follow the on screen prompts.

Of course, you're also welcome to call our Claims line at 877-900-7283 (Mon - Fri, 6 a.m. - 5 p.m. Pacific Standard Time) to file a claim over the phone or for assistance with filing your claim online.

If you wish to email us a claims related question, you can submit your question using the “Question on existing warranty” dropdown above.